Make-to-Order Stitching Policy

Welcome to our Make-to-Order Stitching service, where we provide customized, tailored clothing based on your specific measurements and preferences. This policy outlines the process, terms, and conditions for ensuring a smooth experience with our personalized stitching services.

1. Order Placement

• Customization Requests: Customers can select unstitched clothing items from our catalog and provide detailed customization requirements.
• Measurement Submission: Measurements must be provided through a virtual fitting session or using our detailed measurement guide.
• Design Preferences: Customers should clearly specify their fabric, design elements, and additional customization needs at the time of order.

2. Order Confirmation

• Order Review: Once measurements and preferences are received, we will send a confirmation email summarizing your order details.
• Amendments: Any changes to the order must be requested within 24 hours. After this, alterations may not be accommodated.

3. Production

• Production Timeline: Upon order confirmation, we will provide an estimated production timeframe based on the complexity of the garment. We will keep you updated throughout the production process.
• Quality Assurance: Each garment undergoes strict quality checks to ensure it meets our standards before it is dispatched for delivery.

4. Delivery

• Estimated Delivery: Delivery timelines will be shared once the garment enters production. We strive to meet these timelines, but delays may occur due to unforeseen circumstances.
• Delivery Fees: Standard shipping charges will apply, unless otherwise specified during the order process.

5. Returns and Exchanges

• Non-Returnable Items: As custom garments are specifically tailored to your measurements, they are non-returnable and non-exchangeable unless there is a defect in the stitching or materials.
• Reporting Issues: If a garment arrives defective or does not meet the provided specifications, you must notify us within 7 days of delivery for us to offer alterations or a replacement.