FAQ's

1. What types of products do you offer?
   We provide a diverse range of products, including clothing for men, women, and children, as well as accessories, footwear, jewellery, and home essentials. Our collections are thoughtfully curated to cater to various styles and preferences.
2. How do I place an order?
   To place an order, simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
3. What payment methods do you accept?
   We currently accept payments through Cash on Delivery (COD). For added convenience, we are now offering payment collection via Jazz Cash and SadaPay
4. Do you offer customization options?
   Yes, we offer private labelling, white labelling, and made-to-order services to cater to your specific needs. For more information, please contact our customer service team.
5. What is your shipping policy?
   We charge a flat shipping fee for all domestic orders. Orders are processed within 24 hours, with delivery typically taking 3-5 working days
6. Can I track my order?
   Yes, once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your order’s progress until delivery.
7. What is your return policy?
   We aim for your satisfaction. If you are not completely satisfied with your purchase, you may return unworn items within 10 days of delivery for a refund or exchange, provided they are in their original condition.
8. How can I contact customer service?
   You can reach our customer service team through the “Contact Us” section on our website. We are dedicated to addressing your inquiries and providing assistance.
9. Do you offer discounts or promotions?
   Yes, we periodically offer promotions and discounts. We encourage you to subscribe to our newsletter and follow us on social media to stay informed about our latest offers.
10. Is my personal information secure?
    Yes, we prioritize your privacy and security. Your personal information is encrypted and handled according to our privacy policy, ensuring a safe shopping experience.
11. Can I change or cancel my order after it has been placed?
    If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may have limitations on making changes, but we will do our best to accommodate your request.
12. Do you ship internationally?
    Currently, we only ship within Pakistan. We are exploring options to expand our international shipping in the future.